The tailoring times vary depending on the type of garment and the number of orders, it can take time, be patient If in doubt, do not hesitate to contact us on the contact page and our team will contact you as soon as possible

Make sure you wrote down the correct email address? We also ask that you please check your spam folder. The email may have been marked as spam by your email provider.

Contact them as soon as possible and give them your order invoice to find out about the correct customs fees.

We invite our customers to check the products upon receipt to ensure that they are in good condition and that they correspond exactly to what you ordered. If you find anything wrong with the product, please contact us immediately and attach a photo so we can see the problem!

Yes All shipments are sent in person without the help of a courier to ensure the quality and proper functioning of the shipment

Delivery times vary by country Estimated delivery times China: 5 - 10 weeks North America: 4 - 6 weeks Europe: 2 - 10 working days Australia, New Zealand and Oceania: 4 - 8 weeks Asia Pacific: 4 - 8 weeks I will do my best to ensure that these time estimates are accurate, but cannot guarantee them. Customs and import taxes Any customs and import taxes are the buyers responsibility. I am not responsible for delays caused by customs. Les Créations Agata Louise is not responsible for postal delays.