Question 1

I haven't received my order, what should I do?

Accepted Answer

The tailoring times vary depending on the type of garment and the number of orders, it can take time, be patient
If in doubt, do not hesitate to contact us on the contact page and our team will contact you as soon as possible

Question 2

I did not receive an order confirmation email, what can I do?

Accepted Answer

Make sure you wrote down the correct email address? We also ask that you please check your spam folder. The email may have been marked as spam by your email provider.

Question 3

What can I do if my order is held up at customs?

Accepted Answer

Contact them as soon as possible and give them your order invoice to find out about the correct customs fees.

Question 4

What can I do if I received the wrong product or size?

Accepted Answer

We invite our customers to check the products upon receipt to ensure that they are in good condition and that they correspond exactly to what you ordered. If you find anything wrong with the product, please contact us immediately and attach a photo so we can see the problem!

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Foire aux questions

I haven't received my order, what should I do?

I did not receive an order confirmation email, what can I do?

What can I do if my order is held up at customs?

What can I do if I received the wrong product or size?